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Q. I had some problems downloading my order and now it says that it's expired, what can I do?

A. If you have any problems downloading your order. Simply send us an email with your ORDER NUMBER (Your order number can be found if you log back in to your account and click on your account then send us the order number you need us to reset ,** Please do not send us your payment confirmation number as this number is generated by your credit card company or by PayPal and we can not track orders with this number) and we will reset your download links. We can do this as many times as needed until you get your order completely downloaded. We usually get the reset done within an hour or so but if I am away from my computer for a few hours for one of my kids Soccer Games or an appointment of some sort it may be a little longer.

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